Terms of Service, Privacy & Community Standards

Binshare is a digital marketplace operated in the UK. We connect two groups of people: (a) homeowners and businesses who need waste removed or a space cleared; and (b) licensed waste carriers holding a valid Environment Agency Waste Carrier Licence.

Binshare facilitates introductions, verification, payments, reviews and dispute handling. We are not a party to the underlying collection or disposal contract between users — that remains a direct contract between the homeowner and the carrier.

You must be 18 or older and able to enter into a binding contract under UK law to use Binshare.

You must keep your account details accurate. You're responsible for all activity on your account. If you suspect unauthorised use, contact us immediately at support@binshare.co.uk.

Carriers must hold a valid Environment Agency Waste Carrier Licence and submit a copy for verification before they can bid on jobs. We verify against the Environment Agency public register. We may suspend or remove your account if your licence is revoked, expires, or cannot be verified.

Carriers are independent contractors, not Binshare employees. Binshare is a lead-generation marketplace that connects independent licensed waste carriers with customers. Carriers operate their own businesses, set their own prices, decide which jobs to bid on, and are solely responsible for their own taxes, insurance (including business and vehicle insurance), vehicles, equipment and compliance with all UK waste-disposal regulations. Binshare does not employ carriers, supervise their work, provide tools or training, set hours, or guarantee any volume of work. Nothing in these Terms creates an employment, agency, partnership or joint-venture relationship between Binshare and a carrier.

When you post waste, you confirm: (a) you have the legal right to dispose of it; (b) the photos and description are accurate; (c) the waste is not on our prohibited list (see section 6).

When a carrier accepts your job and you pay, you enter a direct contract with that carrier for the agreed pickup. Carriers must honour the price and pickup time quoted in their bid. Homeowners must give safe, lawful access to the waste.

Contract formation. A contract is formed between the customer and carrier when the carrier's quote is accepted and payment is confirmed. Binshare acts as an intermediary platform facilitating this contract but is not a party to it.

Once paid, jobs can be cancelled by the homeowner. Refunds are issued in full only when cancellation occurs at least 24 hours before the agreed pickup time. Within 24 hours the carrier keeps the payment as compensation for the reserved slot.

All payments are processed by Stripe. Binshare does not store card details. Prices are shown in GBP including all platform fees before you confirm payment.

A 5% Binshare service fee is added to every transaction. The fee covers identity & licence verification, payment processing, support and dispute handling.

Escrow. When a waste-collection job is marked complete, the carrier's payout is held in escrow for 24 hours. If neither party files a dispute in that window, funds release automatically to the carrier. Filing a dispute (see section 7) freezes the funds pending admin review.

Refunds, when issued, are returned to the original card via Stripe and typically take 5–10 business days to clear depending on your bank.

The following may never be posted or collected via Binshare:

• Asbestos, clinical or medical waste, controlled drugs, weapons or ammunition
• Hazardous chemicals, liquids, paints, oils, batteries or solvents — unless explicitly handled by a licensed hazardous-waste carrier
• Items requiring special handling under UK law (fluorescent tubes, refrigerants, large electricals containing CFCs)
• Items you do not legally own, stolen goods, or anything that would breach UK environmental or criminal law

Posting anything on the prohibited list is grounds for a dispute and an account strike.

Disputes. Within the 24-hour escrow window, either the homeowner or the carrier may file a dispute on a completed job. Disputes pause the relevant funds until our admin team rules. Decisions are: refund the customer or release the funds to the worker. Decisions are recorded with reason and timestamp and notified to both parties.

Reviews. Both sides may leave a rating (1–5) and comment after a completed job. Reviews must reflect a real experience. Fake or retaliatory reviews will be removed.

Strikes & suspension. Behaviour that breaches these terms — fraudulent posts, banned waste, non-completion, abuse, fly-tipping — earns a strike. Three strikes auto-suspends an account. Admins may also suspend immediately for serious breaches. Suspended carriers cannot bid; suspended users cannot sign in. We may also report serious breaches to local authorities or the Environment Agency.

We collect only what's needed to run the marketplace: name, email, role, location (only when you grant it for "Near me" search), photos you upload, and — for carriers — your licence number and document. Payment information is handled exclusively by Stripe.

Photos and listings you publish are visible to other Binshare users. We do not sell your personal data. We use cookies only for session and analytics. You may request a copy or deletion of your data at any time (see section 11).

We retain transaction records for 7 years to comply with UK accounting law. All other personal data is deleted within 30 days of a verified deletion request.

Binshare is a marketplace platform that connects customers with licensed waste carriers. Binshare is not itself a waste carrier and does not collect, transport, or dispose of waste. While we verify that carriers hold valid waste carrier licences, we make no warranties or guarantees regarding the quality, timeliness, or safety of any carrier's services beyond the verification checks we perform. Use of carrier services is at your own risk.

Binshare provides the platform "as is". We don't guarantee that any specific bid, listing, or collection will result in a successful outcome. We are not liable for damage caused during a waste collection — that liability sits with the carrier performing the work, who must hold appropriate insurance.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under UK law.

You may close your account at any time. We may suspend or terminate accounts for breach of these terms (see section 7). On termination, in-flight transactions are settled according to escrow status and dispute outcomes.

We may update these terms when our service evolves. Material changes will be announced in-app and reflected on this page. Continued use after a change means you accept the revised terms.

By using Binshare, you represent and warrant that:

• (a) you are at least 18 years of age;
• (b) you are legally entitled to arrange the collection or disposal of the waste you describe;
• (c) the waste description you provide is accurate and complete; and
• (d) all information you provide to Binshare is truthful and up to date.

The Binshare app is available via the Apple App Store and Google Play Store. Apple Inc. and Google LLC are not parties to this agreement and have no obligation to provide maintenance, support, or warranty for the app. Any claims relating to the app should be directed to Binshare, not to Apple or Google.

Severability. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire agreement. These terms, together with our Privacy Policy, constitute the entire agreement between you and Binshare.

Governing law. These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

For legal questions, data subject requests, account help, or to report a serious breach, email us at support@binshare.co.uk. We aim to respond within 2 business days.

You can also visit binshare.co.uk for more information about Binshare.